Field solution engineer-Israel
Location: Israel
Status: Full-Time
GenCell is seeking a Field Solutions Engineer for our Customer Services department supporting Pre-Sale activities and projects rollout. In this role you will act as customers key technical-expert contact, conducting feasibility evaluation along with sales team and act as a conduit between internal engineering teams and GenCell customers. This is a full-time position based in Israel and reports to VP Customer Services .
Responsibilities:
- Support Sale department with technical Q&As during sale process.
- Perform potential sites surveys and measurements – identify and map customers’ technical requirements to help formulate the product specification.
- Manage projects and roll-out activities.
- Manage site readiness activities for systems rollout and installations.
- Lead technical trainings to customer representatives.
- Act as Tier-1 support for customers complaints, coordination of Tier 2 activities within the company.
Requirements:
- Education: Electrical engineering
- 5-7 years’ experience as field application engineer for large electrical systems.
- Experience working with Power Utilities, UPS, Generators, Power Electronics.
- Ability to read facilities electrical schematics.
- Ability to travel on demand and extensively.
- Excellent spoken and written English.
- Experience in start-up working environment.
Skills:
- Strong “Customer Facing” and training attitude.
- Strong analytical skills
- Good interpersonal skills, strong oral and written communication skills.
- Ability to work independently.