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Field solution engineer

Location: Germany
Status:      Full-Time

GenCell is seeking a Field Solutions Engineer for our Customer Services department supporting Pre-Sale, Rollout and Servicing of our systems. In this role you will act as customers key technical contact, conducting feasibility evaluation along with sales team and act as a conduit between internal engineering teams and GenCell customers in the European territory. This is a full-time position based in Germany and reports to VP Customer Services dotted to sales regional manager.

  • Support Sale department with technical clarification and feasibility analysis during sale process.
  • Gather relevant techncial customer requirements and create documentation to present solutions for sales discussions.
  • Perform potential sites surveys and measurements – identify and map customers’ technical requirements to help formulate the product specification.
  • Collect and report customer feedback into Gencell technical departments for product and process improvement.
  • Manage project- and deployment activities of GenCells Fuel Cells.
  • Manage site readiness activities for systems deployment and installations.
  • Lead systems installations and servicing onsite and supervise service providers tasks.
  • Lead technical training to customer representatives.

Act as Tier-1 support for customer complaints, coordination of Tier 2 activities within the company.

  • Education: Electrical engineering discipline.
  • 5-7 years’ experience as field application engineer for large electrical systems.
  • Experience working with Power Utilities, UPS, Generators, Power Electronics.
  • Ability to read facilities electrical schematics.
  • Ability to travel on demand and extensively.
  • Excellent spoken and written English.
  • Experience in start-up working environment.
  • Strong “Customer Facing” and training attitude.
  • Strong analytical skills
  • Good interpersonal skills, strong oral and written communication skills.
  • Ability to work independently.

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