{"id":3999,"date":"2024-03-28T13:08:43","date_gmt":"2024-03-28T13:08:43","guid":{"rendered":"https:\/\/www.gencellenergy.com\/?post_type=jobs&#038;p=3999"},"modified":"2024-03-28T13:08:44","modified_gmt":"2024-03-28T13:08:44","slug":"help-desk-system-administrator","status":"publish","type":"jobs","link":"https:\/\/www.gencellenergy.com\/jobs\/help-desk-system-administrator\/","title":{"rendered":"Help Desk &#038; System Administrator"},"content":{"rendered":"<div class=\"w:fit  fw:500 c:#1B1B1C\">\n    <div class=\"m-l:auto w:1086fxx w:fit@m\">\n        <div class=\"pointer:auto  p-y:24fxx  p-r:24fxx  bg:#F1EFE5  fit flex items:start just:center  p-x:2.5%@m \">\n            <div class=\"rel p-l:20fxx p-r:114fxx  overflow-y:auto  p-b:90fxx h:fit p-t:90fxx p-x:0@m p-t:110px@m \">\n                   \n                <a href=\"\/careers\/\" class=\"z:2 abs tl:24fxx w:48fxx h:48fxx w:35fxx@m h:35fxx@m bg:none l:0@m t:40px@m\" aria-label=\"Back to careers\">\n                    <span class=\"iblock align-y:middle rel  radius:100% border:solid,1px,currentColor w:48fxx h:48fxx \">\n                        <span class=\"abs tl:50% bg:currentColor h:1.5px w:20fxx transform iblock rotate:45deg shift-x:-50% shift-y:-50%\"><\/span>\n                        <span class=\"abs tl:50% bg:currentColor h:1.5px w:20fxx transform iblock rotate:-45deg shift-x:-50% shift-y:-50%\"><\/span>\n                    <\/span>\n                <\/a>\n\n                <div id=\"offer-container\" class=\" space-y:60fxx\">\n\n\n\n                    <h2 class=\"m-l:354fxx fs:50fxx lh:1.14 m-l:0@m\">\n                        Help Desk &#038; System Administrator                    <\/h2>\n    \n\n                                                                <div class=\"flex items:start just:start d:block@m\">\n                            <h4 class=\"shrink:0 fs:32fxx lh:1.14 w:354fxx p-r:60fxx\">\n                                Requirements                            <\/h4>\n                            <div class=\"wysiwyg fs:18fxx lh:1.14 max-w:569fxx (&#038;\/ul\/li):list:disc\">      \n                                    <ul>\n<li>Proven experience as a help desk technician<\/li>\n<li>Strong understanding of IT infrastructure, operating systems, software, and devices<\/li>\n<li>Interpersonal skills and Customer service orientation<\/li>\n<li>Familiarity with cloud &amp; on-prem computing<\/li>\n<li>Network administration<\/li>\n<li>Technical knowledge of hardware and software<\/li>\n<li>Experience with Microsoft infrastructure environment<\/li>\n<li>Time management skills and attention to details<\/li>\n<\/ul>\n                                   \n                            <\/div>\n                        <\/div>\n                                            <div class=\"flex items:start just:start d:block@m\">\n                            <h4 class=\"shrink:0 fs:32fxx lh:1.14 w:354fxx p-r:60fxx\">\n                                Responsibilities                            <\/h4>\n                            <div class=\"wysiwyg fs:18fxx lh:1.14 max-w:569fxx (&#038;\/ul\/li):list:disc\">      \n                                    <ul>\n<li>Responding to customer support inquiries and documenting feedback from customers<\/li>\n<li>Offering technical assistance to users regarding the configuration, setup, and maintenance of products<\/li>\n<li>Provide accurate information on IT products or services<\/li>\n<li>Maintaining documentation of problems and processes<\/li>\n<li>Redirecting unresolved issues to the appropriate teams<\/li>\n<li>Assists customers\/employees in navigating technology properly<\/li>\n<li>Prioritize customer satisfaction in all communications, directing unresolved issues to next-level support<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n                                   \n                            <\/div>\n                        <\/div>\n                                            <div class=\"flex items:start just:start d:block@m\">\n                            <h4 class=\"shrink:0 fs:32fxx lh:1.14 w:354fxx p-r:60fxx\">\n                                Objectives                            <\/h4>\n                            <div class=\"wysiwyg fs:18fxx lh:1.14 max-w:569fxx (&#038;\/ul\/li):list:disc\">      \n                                    <ul>\n<li>Provide quick and effective assistance with information technology systems<\/li>\n<li>Guide employees\/customers remotely and in person through systems configuration, troubleshooting, and maintenance<\/li>\n<\/ul>\n                                   \n                            <\/div>\n                        <\/div>\n                                            \n                    <div class=\"flex items:start just:start\">\n                        <div class=\"fs:32fxx lh:1.14 w:350fxx p-r:60fxx d:none@m\"><\/div>\n                        <div>\n                            <a href=\"mailto:jobs@gencellenergy.com\" class=\"w:316fxx c:inherit flex items:center just:center p-x:50fxx p-y:30fxx border:solid,1px,#A5A5A5 fs:16fxx lh:0.8 radius:6px\">\n                                <span aria-hidden=\"true\" class=\"align-y:middle transform scale-x:-1 iblock m-r:5px\">\u21b2 <\/span>\n                                <span class=\"align-y:middle\">Submit Resume<\/span>\n                            <\/a>\n                        <\/div>\n                    <\/div>\n                <\/div>\n\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>","protected":false},"author":13,"template":"","custom-tags":[],"job-location":[11],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Help Desk &amp; 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