Help Desk & System Administrator

Proven experience as a help desk technician
Strong understanding of IT infrastructure, operating systems, software, and devices
Interpersonal skills and Customer service orientation
Familiarity with cloud & on-prem computing
Network administration
Technical knowledge of hardware and software
Experience with Microsoft infrastructure environment
Time management skills and attention to details

Responding to customer support inquiries and documenting feedback from customers
Offering technical assistance to users regarding the configuration, setup, and maintenance of products
Provide accurate information on IT products or services
Maintaining documentation of problems and processes
Redirecting unresolved issues to the appropriate teams
Assists customers/employees in navigating technology properly
Prioritize customer satisfaction in all communications, directing unresolved issues to next-level support

Provide quick and effective assistance with information technology systems
Guide employees/customers remotely and in person through systems configuration, troubleshooting, and maintenance